Is there a minimum order for live stations?
Yes. A minimum of one live station is required as an add-on to any buffet order. For non-buffet orders there is a minimum spend of RM 3,000.00, with a maximum of three live stations.
What is included in the station price?
Every station includes delivery and set up within the Klang Valley, disposable ware, and the crew or chef stated on that station's page. Duration is listed per station — most run for three hours.
Are there any surcharges?
Live station stalls are provided without roofs; upgrading to a stall with a roof is RM 350 per stall. Venues without a proper loading lift are RM 250 per floor, or a minimum of two additional crew. Service beyond eight hours is RM 30 per crew per hour, and after midnight RM 50 per crew per hour. Our standard operating hours are 9am to 11pm. Malaysian public holidays and their eves carry a 20% surcharge on the food menu and double manpower charges. All prices are subject to delivery charges and 6% Service Tax (SST). For areas outside KL and PJ, manpower is billed separately.
Can we upgrade from disposable ware?
Yes. A melamine set upgrade is RM 5 per guest and a porcelain set upgrade is RM 12 per guest.
How far ahead should we book?
Orders must be finalised at least five working days before the event. Late orders carry an additional 15% charge. Dates are allocated first come, first served.
Is the food pork-free?
All meals are guaranteed to be pork-free and 100% Muslim-friendly, as all our ingredients are purchased from certified halal suppliers.
What is the payment and refund policy?
Orders below RM 2,500 require full payment to confirm. Above RM 2,500, a RM 2,500 non-refundable deposit blocks the date, 70% is due 30 days before the event, and the balance seven days before. Cancellation 14 days or more before the event is fully refunded; 13 to 8 days is refunded at 50%; less than seven days is not refundable. We accept online bank transfer only.
Can we have a custom banner on the station?
Yes. Customised banners for live stations are available — ask our sales coordinators for details.
