Frequently asked questions

All our food is made with 100% halal-certified ingredients, bought only from certified halal suppliers, and is Muslim-friendly.

Yes. We offer food tasting for selected orders, with a charge for up to 5 pax. If you go ahead with the order, the tasting fee is waived. Contact us for details.

Our buffet portions are based on a 1:1 ratio: we prepare exactly the amount of food you order.

No. We do not prepare extra food or ingredients. We prepare exactly the amount you order, so please confirm your final guest count.

No, we do not provide bags or take-away containers for leftovers. For quality and food safety, cooked food should not be kept at room temperature for more than 4 hours.

Yes, we serve vegetarian meals on request. Contact us for the options.

Food is best eaten within 2 hours and 15 minutes of delivery. Teardown starts after this period, and we dispose of any leftovers during teardown.

Let us know in advance and we will always do our best to help. Contact us with the details.

Please place your order at least 2 working days before your event, by 12PM. For Monday and Tuesday events, please order by Friday.

• Event operation hours: 8:30 AM to 11:00 PM. Service outside these hours is available at RM25 to RM50 per staff member per hour.
• Kitchen operation hours: 7:30 AM to 7:00 PM. Events that need kitchen service outside these hours carry a surcharge of RM200 to RM1,000, depending on the number of pax.

We are open 7 days a week, all year round.

You can postpone to a date within 3 months of the original event date, subject to availability. If you postpone by more than 3 months, the deposit is forfeited.

Our refund policy:

• 14 days or more before the event: full refund.
• 8 to 13 days before the event: 50% refund.
• Less than 7 days before the event: no refund.

Yes. If you need extra equipment or have a special request, contact us and we will arrange it.

• Orders below RM2,500: full payment is required to confirm the order.
• Orders of RM2,500 and above: a non-refundable deposit of RM2,500 blocks the date.
• 70% payment 30 days before the event: so we can order the ingredients.
• Balance 7 days before the event: so we can send the job order to the kitchen, assign supervisors and arrange logistics.

We accept online bank transfer only. Ask your Sales PIC about flexible payment terms.

Please send the transfer slip to us on WhatsApp at +6018-660 7958.

HOMETASTE TECH SDN. BHD.
Bank: CIMB Bank
Account number: 8008617700

On all Malaysian public holidays and holiday eves, a 20% surcharge applies to the food menu, and manpower is charged at 2 times the normal rate.

Yes. Our team leaves the venue tidy and trash-free, so you can enjoy your event without worrying about the cleanup.

The service team arrives 1 to 2 hours before your event starts, or earlier if your order needs it.

The service team will WhatsApp you with their estimated arrival time.

If your event needs an early setup, our PIC will call you in advance to arrange it.

Yes. Please provide the work permit form or work order issued by your venue's building management.

Yes. We share the supervisor's contact number 1 to 2 days before the event.