FAQ

Fine dining salad plate with service bell and chef in white uniform 

Frequently Asked Questions

Is iDoCatering halal certified?

All meals are guaranteed to be pork-free and 100% Muslims -friendly as all our ingredients are purchased from certified halal suppliers.

Yes, we offer food tasting for select orders, with a charge applicable for up to 5 pax. However, if you proceed with a final order, the tasting fee will be waived. Contact us for more details!

Contact us!

Our catering buffet’s food portions are based on a 1:1 ratio. Hence, we will only provide the right amount of food that you have ordered.

No, we do not prepare extra foods or ingredients. We will only prepare the right amount of foods that you have ordered.

No, we do not provide plastic bags or take-away containers for leftover meals. To ensure the quality and safety for consumption,food should not be kept at room temperature for more than 4 hours after it has been cooked.

Yes, we do serve vegetarian meals upon request. Do contact us for more information.

Contact us!

Food is best consumed within 2 hours and 15 minutes upon delivery. Teardown will commence after this period. We will dispose of any leftovers during the teardown.

Let us know in advance and we will always do our best to help.

Contact us!
How many days ahead should I place my order?

Order should be placed at least 3 days before the event.

Event Operation Hours: 8:30 AM – 11:00 PM
a. Odd hour requests are available at RM25 – RM50 per manpower per hour.

Kitchen Operation Hours: 7:30 AM – 7:00 PM
b. Events requiring kitchen service outside this timeframe will incur a surcharge of RM200 – RM1000, depending on the number of pax.

We are open 7 days a week, all year round, with no off days! 🎉

Order postponements within 3 months of the original function date are allowed (without a guarantee of availability).
Any postponements more than 3 months, deposit will be forfeited.

Refund Policy

  • Cancellation of order on 14 days or more from the event date, customer is entitled to receive a full refund.
  • Cancellation of order within 13-8 days  from the event date, customer is entitled to receive a 50% refund.
  • Cancellation of the order less than 7 days from the event date, customer is not entitled for a refund.

Need extra equipment or have special requests? Just reach out to us +603-65053560 —we’re here to make your event seamless and stress-free!

Contact us!
What are the payment terms, schedule and processes?
  • Below RM2,500 Order (full payment): Full payment is required to confirm the order.
  • Above RM2,500 (non-refundable): RM2,500 non-refundable deposit to block the date.
  • 70% deposit 30 days before the event date: To proceed with ordering necessary ingredients.
  • Balance payment 7 days before the event date: To send the job order to the kitchen, assign supervisors, and arrange logistics.

Payment Schedule & Our Internal Processes

We only accept payment through online bank transfer. Please contact our Sales PIC to inquire about our flexible payment terms.

Transfer payment slip should be sent to iDoCatering via WhatsApp (+603-86053560).

HOMETASTE TECH SDN. BHD.

Bank: CIMB Bank
Account Number: 8008617700

The following rate applies to all Malaysia public holidays and holiday eves.
An additional 20% surcharge on the food menu and 2x charges for the manpower.

Will iDoCatering help clean up after the event?

Yes, our team will ensure the venue is tidy and trash-free. so you can fully enjoy your event without worrying about the cleanup.

The service team will arrive 1-2 hours before the function starts, or earlier if needed, depending on the order.

The service team will WhatsApp the customer with an estimated arrival time (ETA).

If an early setup is required, the PIC will call the customer in advance.

Please provide the work permit form or work order issued by the building management of the venue.

We will share the supervisor’s contact number 1-2 days before the event.

Fine dining salad plate with service bell and chef in white uniform 

Frequently Asked Questions

Is iDoCatering halal certified?

All meals are guaranteed to be pork-free and 100% Muslims -friendly as all our ingredients are purchased from certified halal suppliers.

Yes, we offer food tasting for select orders, with a charge applicable for up to 5 pax. However, if you proceed with a final order, the tasting fee will be waived. Contact us for more details!

Contact us!

Our catering buffet’s food portions are based on a 1:1 ratio. Hence, we will only provide the right amount of food that you have ordered.

No, we do not prepare extra foods or ingredients. We will only prepare the right amount of foods that you have ordered.

No, we do not provide plastic bags or take-away containers for leftover meals. To ensure the quality and safety for consumption,food should not be kept at room temperature for more than 4 hours after it has been cooked.

Yes, we do serve vegetarian meals upon request. Do contact us for more information.

Contact us!

Food is best consumed within 2 hours and 15 minutes upon delivery. Teardown will commence after this period. We will dispose of any leftovers during the teardown.

Let us know in advance and we will always do our best to help.

Contact us!
How many days ahead should I place my order?

Order should be placed at least 3 days before the event.

Event Operation Hours: 8:30 AM – 11:00 PM
a. Odd hour requests are available at RM25 – RM50 per manpower per hour.

Kitchen Operation Hours: 7:30 AM – 7:00 PM
b. Events requiring kitchen service outside this timeframe will incur a surcharge of RM200 – RM1000, depending on the number of pax.

We are open 7 days a week, all year round, with no off days! 🎉

Order postponements within 3 months of the original function date are allowed (without a guarantee of availability).
Any postponements more than 3 months, deposit will be forfeited.

Refund Policy

  • Cancellation of order on 14 days or more from the event date, customer is entitled to receive a full refund.
  • Cancellation of order within 13-8 days  from the event date, customer is entitled to receive a 50% refund.
  • Cancellation of the order less than 7 days from the event date, customer is not entitled for a refund.

Need extra equipment or have special requests? Just reach out to us +603-65053560 —we’re here to make your event seamless and stress-free!

Contact us!
What are the payment terms, schedule and processes?
  • Below RM2,500 Order (full payment): Full payment is required to confirm the order.
  • Above RM2,500 (non-refundable): RM2,500 non-refundable deposit to block the date.
  • 70% deposit 30 days before the event date: To proceed with ordering necessary ingredients.
  • Balance payment 7 days before the event date: To send the job order to the kitchen, assign supervisors, and arrange logistics.

Payment Schedule & Our Internal Processes

We only accept payment through online bank transfer. Please contact our Sales PIC to inquire about our flexible payment terms.

Transfer payment slip should be sent to iDoCatering via WhatsApp (+603-86053560).

HOMETASTE TECH SDN. BHD.

Bank: CIMB Bank
Account Number: 8008617700

The following rate applies to all Malaysia public holidays and holiday eves.
An additional 20% surcharge on the food menu and 2x charges for the manpower.

Will iDoCatering help clean up after the event?

Yes, our team will ensure the venue is tidy and trash-free. so you can fully enjoy your event without worrying about the cleanup.

The service team will arrive 1-2 hours before the function starts, or earlier if needed, depending on the order.

The service team will WhatsApp the customer with an estimated arrival time (ETA).

If an early setup is required, the PIC will call the customer in advance.

Please provide the work permit form or work order issued by the building management of the venue.

We will share the supervisor’s contact number 1-2 days before the event.